Wellness Counseling, PLLC.
Frequently Asked Questions
I know starting therapy can bring up a lot of questions — and honestly, that’s completely normal. Whether you’re new to therapy or just new to working with me, it makes sense to want to know what you’re walking into before you take that first step.
Below are answers to the most common things people ask about working with me, what to expect from sessions, and how telehealth counseling in North Carolina works. I keep everything easy to understand and straightforward because you deserve honest answers, not a rehearsed script. If you don’t see your question here, reach out — you can email me directly to schedule an appointment or fill out the contact form, and I’ll get back to you as soon as I can.
FAQ
How do I schedule my first appointment?
Email me at info@wellnesscnc.com to schedule your appointment. We can talk about what’s bringing you to therapy and whether we’re a good fit. If we decide to move forward, I’ll get you scheduled for your first full session.
All appointments are scheduled via email after that initial consultation.
Do you accept my insurance?
I’m in network with Blue Cross Blue Shield of North Carolina (except Blue Value and Blue Local plans), Cigna, and Aetna.
If your insurance isn’t listed you can still work with me using out-of-network benefits or self-pay options. Many plans offer out-of-network reimbursement and I’ll provide you with a superbill to submit to your insurance company.
See the full breakdown on my Insurance & Fees page.
What does a telehealth session look like?
We meet through a secure HIPAA-compliant video platform—think Zoom but specifically designed for healthcare. You’ll get a link from me before each session and you just click it to join. No special software to download.
You can join from anywhere in North Carolina that feels comfortable and private—your home, your car, your office, wherever works for you. All you need is a device with a camera and microphone and a stable internet connection.
How long are sessions?
Individual therapy sessions are 53 minutes. Your initial assessment is 60 minutes so we have more time to talk through what’s going on and what you’re hoping to get out of therapy.
How often will we meet?
Most clients meet weekly, especially at the beginning. Once things stabilize we can move to every other week if that makes sense for you. We’ll figure out what works best based on what you’re dealing with and what your schedule allows.
What if I need to cancel or reschedule?
Just let me know at least 24 hours before your appointment and we can reschedule with no charge.
If you cancel with less than 24 hours notice or don’t show up there’s a $105 missed appointment fee. I know emergencies happen so if something genuinely unexpected comes up we can talk about it.
Is telehealth as effective as in-person therapy?
Yes. Telehealth therapy works just as well as in-person therapy for most things, including anxiety, depression, trauma, and relationship issues.
The biggest benefit is that you can access therapy from wherever you’re most comfortable without the commute, the waiting room, or the time off work. For a lot of people that actually makes it easier to stay consistent with therapy, which is what makes it work.
What if I've never done therapy before?
That’s completely normal and you’re not alone. A lot of my clients are starting therapy for the first time.
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During your free consultation and your first session, I’ll walk you through how it works and what to expect. There’s no pressure to have it all figured out before we start. We’ll take it at your pace
Is what we talk about confidential?
Yes. Everything we discuss is confidential and protected by HIPAA privacy laws. I can’t share anything about our sessions without your written permission.
The only exceptions are if you tell me you’re planning to hurt yourself or someone else, or if there’s suspected abuse of a child or vulnerable adult. In those situations I’m required by law to report it. But outside of those specific circumstances everything stays between us.
What happens if telehealth isn't working for me?
If you’re having technical issues we can troubleshoot together or switch to a phone session for that day.
If telehealth just isn’t the right fit for you in general I’m happy to refer you to an in-person therapist in your area. What matters most is that you get the support you need in whatever format actually works for you.
Do you prescribe medication?
No. I’m a licensed clinical mental health counselor (LCMHC), which means I provide therapy and counseling. I don’t prescribe medication.
If medication might be helpful as part of your treatment, I can refer you to a psychiatrist or psychiatric nurse practitioner who can evaluate you for that. Some of my clients work with both a therapist and a prescriber, and that’s completely fine.
Who is telehealth NOT a good fit for?
Telehealth counseling isn’t recommended if you:
• Have just been hospitalized or are currently in crisis
• Are experiencing hallucinations, delusions, or other psychotic symptoms
• Are actively planning to hurt yourself or someone else
• Are court-ordered to attend therapy
If any of these apply to you I can help connect you with more appropriate resources including crisis services or in-person intensive treatment.
Still Have Questions? Let’s Talk!
The best way to get your questions answered is to just talk. If you’re somewhere in North Carolina wondering if therapy is the right next step — or if I’m the right fit for you — let’s find out together. No forms to fill out, no pressure, no commitment. Just a real, honest conversation about what’s going on and what you’re looking for.
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